Intradeco Sdn. Bhd

Intradeco Sdn. Bhd is a leading ICT organization in the Northern region of Malaysia headquartered in Penang Island. Our solutions include IT infrastructure, services, structured network cabling, Information Technology Outsourcing (ITO) and software development.
In line with our regional business expansion, we invite suitable candidates to fill the following position:-
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Executive / Non-Executive Entry Level
  • Supporting global inbound call centre/service desk
  • Supporting internal users remotely via phone/email/remote & on-site support (Primary Phone)
  • Supporting software applications (MS Office, Windows, etc)
  • Supporting hardware faults & network connectivity issues
  • Provide customers with product and service information
  • Provide troubleshooting & provide solutions
  • Identify & escalate priority issues
  • Route calls to appropriate resource
  • Diploma or Degree
  • Minimum 1 year relevant working experience
  • Required to work on Public Holidays & shift (rotating day/night shift)

  • Perform site survey based on customer request
  • Project coordinates
  • Projector installation, CCTV system installation, Door Access system installation
  • Basic PC, notebook & equipment troubleshooting
  • Experience & knowledge in projector installation and termination
  • Experience & knowledge in CCTV system setup, installation and termination
  • Working Independence
  • Car driver license at least 2 year, will be great if have GDL as well

  • To manage and handle existing and new customers
  • To prepare sales proposals and price quotations to Customers
  • To measure timely onwards quotations transmission and to follow up until deals closed
  • To explore and develop new business and to achieve sales quotas as set
  • To manage sales prospects towards achievement of sales target
  • To perform and conduct presentation on company's products and services
  • To follow up closely with customers to ensure prompt delivery and payment received on time
  • To responsible for small, medium or large corporate accounts
  • To develop close working relationship with customers
  • Minimum Diploma or Degree in IT, Business or Marketing Disciplines
  • Minimum 1-2 years working experience in Sales and Marketing
  • Experiences in other related industries are encouraged to apply
  • Knowledge in IT industry trend is preferable
  • Must be able to work and to communicate with all levels of Senior & Operational Management
  • Proficient in English communication both verbal and written. Mandarin & local dialects will be added advantage.
  • Proficient in Microsoft Words, Excel and Power Point
  • Possess own transport and willing to travel
  • Basic Salary Range 2.5K & 5K depends on qualification and experience

  • Perform system study & design
  • Maintaining software using Microsoft (.net) / Java
  • Make approved changes by amending flow charts
  • Test and develop programming modifications
  • Write new program code using prescribed specifications
  • Confer with users to gain understanding of needed changes
  • Write and Maintain programming documentation
  • Other roles and responsibilities as required
  • Degree in Computer Science / Information Technology or equivalent
  • Good knowledge of software development methodology & RDBMS
  • Good knowledge in maintaining/developing software apps on Microsoft / Java platform
  • Good communication skills as Business / Systems Analyst required to communicate with users clearly

  • Develop and execute company-wide manpower recruitment plans
  • Work with Hiring Manager on recruitment requirement planning
  • Conduct regular follow up with managers to determine the effectiveness in recruitment plans and implementation
  • Actively utilize the internet avenues for recruitment activities
  • Coordinate and implement university & college recruiting initiatives
  • Develop networking within universities & colleges to aid in recruitment
  • Give presentations at universities & colleges, attend student group meetings to increase university & college awareness of the company
  • Organize and attend Career Fairs for recruiting and company recognition
  • Other roles and responsibilities as required
  • Degree in Human Resources/Business Management or equivalent
  • 2 years above in manpower recruitment related experience
  • Extrovert personality, excellent communication skills & willing to travel
  • Experience in IT and or outsourcing business an added advantage

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