Today, ASTRA Group, which comprises of Astra Simfoni Sdn. Bhd., Astra Powertech Sdn. Bhd., Astra Manufacturing Sdn. Bhd. and Green Initiative Sdn. Bhd., is poised to become the first and only battery-centric company in Malaysia focusing on the manufacturing, sales, marketing, waste management as well as research and development in green battery technology.
Astra Group has differentiated itself from other similar organizations by expanding its core business from merely supplying parts to delivering value-added services dedicated towards providing sustainable power solutions to its clients. To fulfill this commitment, the Group includes the acquisition of new technologies, processes and practices, the development of new alternatives on the battery industry and the development of entities both within the battery supply chain and beyond as its core activities.
Position : Technical Support Executive
Report to : Manager
Company : Astra Simfoni Sdn. Bhd.
Responsibility & Accountability:
To perform any assignment as directed by head of department from time to time
To liaise and assist all OEM and REM customers' complaint on quality matters.
To liaise with main supplier regarding any customer feedback on quality issue.
To monitor recharging battery at OEM Plant.
To adhere battery recharging workplace safety and other safety regulation and keep clean recharging station at all time.
To verify battery reject/scrap such as at incoming, production line, WIP, motor pool and PPC.
To collect a battery warranty claim.
To do the post mortem and analysis with Technical Assistant on any warranty claim defect and reply to the main supplier for further discussion and action.
To visit and liaise with Service Center, Sales Stockyards and Parts Center at distributors / branches and dealers area to provide a product support services and product knowledge training.
To assist and conduct in-house and external product knowledge training by yearly basis or to any new staff.
To establish and maintain a proper records parallel with ISO 9001:2008.
To adhere and work jointly to establishment of quality management system.
To prepare a monthly report and analysis report to collect a use full data to improve the quality of products.
|1.13||To perform any assignment as directed by Head of Department from time to time.|
To monitor claim issued in Warranty Management System (WMS) Proton by daily basis.
To transfer the data claims from WMS system onto Microsoft of Words by copy and paste.
|2.3||To file the summary of claims by daily basis and close every end of the months.|
|2.4||To key-in the Approval Code Rejection Form (ACRF) into Microsoft Access programmed than submit to WMS Department Proton via email.|
|2.5||To get the approval code of ACRF from WMS Proton and key-in into WMS system.|
|2.6||To summaries all the ACRF by end of the month and keep it in soft copy.|
|2.7||To submit the Defective Part Requisition Form to WMS Proton via email for defective part requisition of battery claims, collection and further investigation.|
|2.8||To liaise and communicate with Technical Support team for collection and further investigation to the battery claims.|
|2.9||To visit and liaise with all distributors / branches and dealers to provide product support services, training and equipment audit.|
|2.10||To assist and conduct in-house and external product knowledge training.|
|2.11||To liaise and communicate with WMS Proton for any issue of warranty claims.|
|2.12||To ensure the monthly Debit Note from OEM/REM customer are reply immediately with full report.|
|2.13||To establish and maintain a proper records parallel with ISO 9001:2008.|
|2.14||To prepare a monthly report and analysis report to collect a very use full data to improve quality of products.|
Candidate must possess with Degree holder especially in Automotive
|2.||Working experience for at least 3 – 5 years in Automotive Manufacturing|
|3.||Willing to work at Subang, Shah Alam.|
|4.||Full-Time position with 1 vacant|
|5.||Required language(s) : English & Bahasa Malaysia|
Interested applicants are invited to apply by email including a comprehehensive resume stating qualifications, work experience, current and expected salary with a recent photograph to email@example.com.
Closing date: N/A